Start with the essentials

NPCI warns that scanning a payment QR and entering a UPI PIN are used to send money, not to receive it. A caller asking you to share your screen to arrange a refund is a serious warning sign.

What you can do

  1. Check the displayed recipient and amount before approving a payment.
  2. Never reveal a PIN or OTP, or install a remote-access app at a stranger’s request.
  3. If money is taken without permission, contact your bank through its official app or number promptly.

Keep in mind

A familiar logo or caller ID is not proof of identity. Find the official contact yourself instead of using a number sent by the caller.

Further reading & official resources

Check current terms and guidance with the responsible provider. References are for background reading and do not imply endorsement.

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